privacy policy
Refund & Cancellation Policy — Apex Aerials
Last updated: 18th of July 2026
This policy explains how deposits, cancellations, and refunds are handled for shoots booked with Apex Aerials.
Deposits
A deposit is required to confirm any paid booking.
If a client cancels and does not rebook, 50% of the deposit is retained to cover the time and resources reserved for the booking; the remaining 50% is refunded.
Client Cancellations
Cancellations made more than 72 hours before the scheduled shoot: 50% of the deposit is retained, 50% refunded, no further charge.
Cancellations made after this window, or no-shows on the day: the full balance may become payable, at our discretion, to cover reserved time and preparation.
If you need to reschedule rather than cancel, let us know as early as possible — we'll do our best to accommodate a new date at no extra charge, with the full deposit carried over.
Cancellations by Apex Aerials
If we cancel or postpone a shoot due to unsafe weather, airspace restrictions, or other safety/regulatory reasons, we will offer a reschedule at no additional cost.
No refund is due in these cases, as your booking carries over to the rescheduled date.
If we are unable to reschedule within a reasonable timeframe and the client no longer wishes to proceed, the deposit will be refunded in full.
Refunds on Delivered Footage
Once final footage has been delivered, refunds are not offered, except where the delivered work does not reasonably match what was agreed at booking.
If you're unhappy with the quality of delivered footage, contact us within 5 days of delivery so we can discuss a resolution, which may include a reshoot at our discretion.
Complimentary/Portfolio Shoots
Shoots offered free of charge in exchange for usage rights (e.g. social media, portfolio use) are not subject to refunds, as no payment is made. Usage rights terms for these shoots are agreed separately at the time of booking.
How to Request a Cancellation or Refund
Contact us as early as possible at Nate.apex.aerials@gmail.com with your booking details, and we'll respond promptly to confirm next steps.
Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top will reflect the most recent changes.